There when your team is busy
Keep essential customer interactions moving when staff are occupied, unavailable or when the business is closed, according to your configuration.
Digital Employees for modern business
Your next employee doesn't need a desk.
ACE AI creates capable Digital Employees for real business work, with a natural and professional customer experience.
Digital Employees. Human Experience.
Incoming call
A professional first impression,
every time the phone rings.
Emma is ready
Answering, assisting and managing the next step.
Meet Emma
Your intelligent
Digital Receptionist.
Emma answers calls, understands what callers need and moves each conversation towards the right next step.
Built to work. Designed to feel human.
Answers incoming calls
01Understands why callers are calling
02Captures meaningful enquiries
03Checks calendar availability
04Books and reschedules appointments
05Sends confirmations and calendar invitations
06Call in progress
Good morning. You've reached the business. This is Emma. How may I assist you?
I'd like to book a check-up for next week.
01
Understands the request
02
Checks available appointments
03
Confirms the booking
Illustrative call flow
A new category of capacity
Digital Employees.
Real business functions.
Designed around the work your business needs done, Digital Employees add dependable operational capacity without making the experience feel automated.
Trusted with real responsibilities
Digital Employees do more than respond. They understand requests, capture details, complete approved workflows and manage the next step.
Professional in every interaction
Clear language, calm pacing and thoughtful conversation create a polished experience that reflects well on your business.
ACE AI is not about removing people.
It is about giving your team dependable support, so people can focus on the work where they add the most value.
How it works
From first ring
to next step.
Emma is configured around your business, your customer experience and the receptionist workflows you approve.
Listen and understand
Emma engages the caller naturally and identifies why they are calling.
Assist and act
She answers appropriate questions, captures the right details and completes the relevant receptionist workflow.
Confirm and continue
Emma confirms what happens next, including appointment details, confirmation emails or calendar invitations where configured.
The ACE Standard
A capable first impression.
Every time the phone rings.
Clean technology. Real capability. Human experience.