Speak with the ACE AI team.
Call ACE AI with general questions, to discuss your requirements or to arrange a controlled demonstration of Emma.
+27 82 209 0431
ACE AI will arrange access to Emma when a demonstration is the right next step.
Contact ACE AI
Let’s start the
right conversation.
Whether you are exploring Digital Employees for the first time or already know where your business needs support, ACE AI will help you identify the right next step.
How to get in touch
Choose the route that suits your enquiry.
Email the team.
Email ACE AI for longer questions, documents, partnership enquiries or anything better handled in writing.
hello@aceai.co.za
Email gives you space to share useful background or documents before the conversation continues.
Help us understand
A little context helps us help you.
You do not need a formal brief. A few practical details are enough to help ACE AI understand where to begin.
Your business name
Your industry
The role or workflow you need support with
The problem you are trying to address
Your preferred contact method
Any important timing or availability requirements
The next step
A clear process from enquiry to implementation.
Understand
We learn about your business, customer journey and operational needs.
Define
We identify the responsibilities, information and workflows the Digital Employee would need.
Recommend
We explain what is realistic and recommend the right scope for the business.
Build and test
The Digital Employee is configured, connected to approved systems and tested carefully before use.
Refine
Performance is reviewed and improved based on real business requirements and approved feedback.
Availability
When you can reach ACE AI.
Monday to Friday
08:00–17:00 SASTEmail enquiries received outside business hours will be reviewed during the next business day.
Emma can remain available outside standard business hours according to the approved configuration.
Before you get in touch
A few common questions.
Can Emma work with our existing telephone number?
This depends on the business’s telephone environment and approved configuration. ACE AI confirms compatibility before implementation rather than assuming a particular telephone setup will work.
Can Emma assist outside business hours?
Yes, when configured to do so. Emma can remain available when staff are busy, unavailable or outside standard business hours according to the client’s approved configuration.
Can Emma work with our calendar?
Emma can check configured calendar availability, book appointments and reschedule existing appointments. The calendar environment and approved workflow are confirmed during scoping.
Can Emma capture enquiries without booking an appointment?
Yes. Emma can capture caller details, understand the reason for the enquiry and record a callback request or other approved next step without forcing the conversation into an appointment.
Can a Digital Employee be configured around our business?
Yes. Each Digital Employee is deliberately prepared around approved business information, responsibilities, processes, tone of voice and workflows.
Do you work with businesses outside South Africa?
ACE AI is a South African company and assesses each enquiry against confirmed business requirements. Support for a business outside South Africa would be discussed carefully without assuming existing international availability.
How long does implementation take?
Timing depends on the agreed scope, workflows, systems and testing requirements. ACE AI will explain the expected process once the business requirements are understood; no standard timeline is assumed here.
What happens if Emma cannot complete a request?
Emma follows the next step agreed in the approved workflow. This may include capturing the available details and recording what the caller needs so the appropriate human follow-up can take place.
Contact ACE AI
Ready to discuss where a Digital Employee could help?
Share what your business needs, and ACE AI will recommend the right next step—including a controlled demonstration of Emma where appropriate.